Your Guide To Support

Discover FAQs, navigate our knowledge base, and connect with us via the chat widget

Updated this week

Overview

Welcome to the Multiverse Support Hub! This is your one-stop resource designed for apprentices, candidates, and apprentice managers, offering tailored support as you navigate the world of Multiverse tools and services. Whether you’re just starting out or seeking specific insights into various features, we’re here to help everyone succeed.


Navigating the Knowledge Base

Looking for information? You’ve come to the right place! Our Knowledge Base is packed with useful articles and resources, neatly organized to help you swiftly find what you need. Here’s how to get the most out of it:

  • Categories: We've sorted our resources into categories based on the user to help streamline your search.

  • Search Feature: Just type what you're looking for into the search bar and press Enter—it’s that simple!


How to Use the Chatbot for Further Assistance

Need a quick hand? Our friendly AI chatbot is ready and waiting. Here's how to say hello:

  1. Spot the little chatbot icon at the bottom right corner of this screen.

  2. Click it to pop open the chat window.

  3. Share your question or describe the issue.

  4. You'll likely get a response right away, powered by our comprehensive help database.

  5. Need a bit more help? No worries, just click on ‘get more help’ or ‘connect to an agent’ for personalized support.

Note: We might ask for a few details during your chat, just so we can tailor our assistance to your specific needs.

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Connecting with a Support Agent

If your question is a bit more complex or you just prefer a human touch, here’s how to reach one of our awesome agents:

  • After typing your question or issue into the chatbot, click on ‘get more help’ or ‘connect to an agent’.

  • Fill in some brief details about your issue to help us prepare the right solutions beforehand.

  • A friendly agent will pick up from there, reaching out to help you resolve your concerns quickly. Expect a reply right there in your chat or directly to the email you provided.

This ensures we have all the info we need to provide you with the most efficient and personalized support possible.


Frequently Asked Questions

Can I contact the Support Team via email?

  • For speed and effectiveness, the only way to start a new chat with our support team is by creating a ticket through the chat widget here on your screen, located in the bottom right corner. This approach makes sure your inquiry gets to the right team straight away, helping us help you faster.

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