Meet Atlas: Your 24/7 On-Platform Technical Assistant
Locked out? Platform glitch? Course navigation confusion? Atlas is built directly into your learning platform to support your learning journey and solve technical issues instantly without needing a support agent.
Where to find it: top-left corner of your Multiverse Homepage | Best for: Help & advice with your programme and troubleshooting many technical issues. |
Use the Instant Chatbot (Bottom Right)
For general, programme, or policy questions, click the blue chat bubble in the bottom right corner of this screen. Don't just ask for a ticket!
Ask the Chatbot your question directly.
Our AI can instantly surface the exact article, policy, or guide you need without making you read through folders.
Use the Search Bar
Know what you’re looking for? Type a keyword into the search bar at the top of this page to access quick-start guides created specifically for your apprenticeship.
Still Stuck? We’ve Got You Covered.
If Atlas or our Chatbot can't resolve your issue, the Chatbot will automatically offer to log a ticket for our human support team. No need to stay open: Once a ticket is logged via the Chatbot, you can close the window. Our team's response will go straight to your email.