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Frequently Asked Questions
Can I contact the Support Team via email?
For speed and effectiveness, the only way to start a new chat with our support team is by creating a ticket through the Chatbot. This approach makes sure your inquiry gets to the right team straight away, helping us help you faster.
Once I have logged a ticket, do I have to keep the Chatbot open?
Once you have submitted a ticket, you'll get replies both in the Chatbot and in the email you provided, so don't worry about keeping the window open.