# Multiverse Help Center

> Welcome to the Support Hub

## Safeguarding

- [Safeguarding Support and Reporting Concerns](https://support.multiverse.io/en/articles/92391-safeguarding-support-and-reporting-concerns.md): How to contact the wellbeing team if you’re concerned about your wellbeing, or the wellbeing of another apprentice

## Support

- [Welcome to the Support Hub! Let’s Get You Unblocked Instantly](https://support.multiverse.io/en/articles/105624-welcome-to-the-support-hub-let-s-get-you-unblocked-instantly.md): Before you wait for a support ticket, you can usually get the answer you need in under 60 seconds. Here is the fastest way to get help:
- [Multiverse's Approach to Learning](https://support.multiverse.io/en/articles/177212-multiverse-s-approach-to-learning.md)
- [How can I share feedback about my experience?](https://support.multiverse.io/en/articles/227608-how-can-i-share-feedback-about-my-experience.md)
- [How to Submit a Complaint at Multiverse](https://support.multiverse.io/en/articles/359063-how-to-submit-a-complaint-at-multiverse.md)
- [Coach Support at Multiverse](https://support.multiverse.io/en/articles/382590-coach-support-at-multiverse.md): The role of Launch Coaches, Cohort Coaches and Success Coaches and Instructors
- [How to get Support as a Multiverse Learner](https://support.multiverse.io/en/articles/421550-how-to-get-support-as-a-multiverse-learner.md)
- [Troubleshooting Missing Atlas and Coach Chat on the Platform Homepage](https://support.multiverse.io/en/articles/634672-troubleshooting-missing-atlas-and-coach-chat-on-the-platform-homepage.md)
- [How to Contact Your Coach and Your Instructor](https://support.multiverse.io/en/articles/695206-how-to-contact-your-coach-and-your-instructor.md)

## Platform Access

- [I can't log in or reset my password](https://support.multiverse.io/en/articles/92479-i-can-t-log-in-or-reset-my-password.md): How to reset your password to access Multiverse Platforms
- [My Account Has Been Blocked After Multiple Failed Login Attempts](https://support.multiverse.io/en/articles/323189-my-account-has-been-blocked-after-multiple-failed-login-attempts.md): The Multiverse platform applies a temporary security block after several incorrect password entries in a row. This article explains what happens, how long the block lasts, and how to regain access.
- [Why Am I Being Asked to Accept New Terms of Service?](https://support.multiverse.io/en/articles/714447-why-am-i-being-asked-to-accept-new-terms-of-service.md): Why you are asked to accept updated Terms of Service when you log in from 29 June 2026, what to do, and what happens next.

## Applying for an Apprenticeship

- [I am not yet employed but want to complete an apprenticeship with Multiverse](https://support.multiverse.io/en/articles/273817-i-am-not-yet-employed-but-want-to-complete-an-apprenticeship-with-multiverse.md)
- [How Multiverse Measures Prior Learning](https://support.multiverse.io/en/articles/654708-how-multiverse-measures-prior-learning.md): Explains how Multiverse assesses Prior Learning \(PLA\) using a candidate's answers to the initial questions, not their academic qualifications, and why a relevant degree can still show no recognised...
- [Who funds apprenticeships?](https://support.multiverse.io/en/articles/235447-who-funds-apprenticeships.md)
- [I manage an apprentice - can I sign up for an apprenticeship myself?](https://support.multiverse.io/en/articles/235450-i-manage-an-apprentice-can-i-sign-up-for-an-apprenticeship-myself.md)
- [Should I complete the application in one sitting?](https://support.multiverse.io/en/articles/235455-should-i-complete-the-application-in-one-sitting.md)
- [Why haven't I received my email from Multiverse?](https://support.multiverse.io/en/articles/685772-why-haven-t-i-received-my-email-from-multiverse.md)
- [Didn't receive your Multiverse welcome email? Here's how to fix it](https://support.multiverse.io/en/articles/685942-didn-t-receive-your-multiverse-welcome-email-here-s-how-to-fix-it.md)
- [How to Withdraw and Restart Your Multiverse Application](https://support.multiverse.io/en/articles/699789-how-to-withdraw-and-restart-your-multiverse-application.md)
- [What is a part-time apprenticeship programme?](https://support.multiverse.io/en/articles/324335-what-is-a-part-time-apprenticeship-programme.md)
- [Understanding Your Programme Recommendations](https://support.multiverse.io/en/articles/567736-understanding-your-programme-recommendations.md): How the programme matcher recommends Applied Learning programmes, how to read your results, and how to choose and apply for a programme.
- [Why AI Solutions Builder \(AISB\) May Not Appear in Your Programme Recommendations](https://support.multiverse.io/en/articles/680592-why-ai-solutions-builder-aisb-may-not-appear-in-your-programme-recommendations.md)
- [What Does "Limited Fit" Mean? \(And Why You Can Still Apply\)](https://support.multiverse.io/en/articles/680842-what-does-limited-fit-mean-and-why-you-can-still-apply.md): Explains what a Limited Fit result means for a candidate's programme recommendation, why it reflects role context rather than ability, and the steps a candidate takes before applying.
- [What happens after I express interest in a Multiverse programme?](https://support.multiverse.io/en/articles/682554-what-happens-after-i-express-interest-in-a-multiverse-programme.md): The five stages between expressing interest in a Multiverse programme and starting Flying Start.
- [Can I Ask for My Application Outcome to Be Reviewed?](https://support.multiverse.io/en/articles/799421-can-i-ask-for-my-application-outcome-to-be-reviewed.md)
- [What happens if my application is rejected, and how do I reapply?](https://support.multiverse.io/en/articles/743130-what-happens-if-my-application-is-rejected-and-how-do-i-reapply.md): This article explains what a rejected Multiverse application means, why it can happen, how to reapply, and what to check before you delete your account.
- [How do I prove my right to work in the UK?](https://support.multiverse.io/en/articles/141693-how-do-i-prove-my-right-to-work-in-the-uk.md): This article will guide you in proving your right to work and obtaining a share code
- [Made a Mistake or Want a Different Programme?](https://support.multiverse.io/en/articles/409619-made-a-mistake-or-want-a-different-programme.md): What to do if you made a mistake in your application, clicked the wrong invitation link, or want to apply through a different programme.
- [Can I edit or modify my Multiverse application after submission?](https://support.multiverse.io/en/articles/665224-can-i-edit-or-modify-my-multiverse-application-after-submission.md)
- [Degree Apprenticeship Applications: Written Questions and Review](https://support.multiverse.io/en/articles/804973-degree-apprenticeship-applications-written-questions-and-review.md): Explains the written-question stage of a degree apprenticeship application: how long answers should be, who reviews them, how long confirmation takes, and what to do about a mistake after submitting.
- [Getting Started: Accessing and Completing Your Application](https://support.multiverse.io/en/articles/804980-getting-started-accessing-and-completing-your-application.md): Covers common account and technical questions during your application: setting up without a Google account, fixed question order, server errors, replacement invitation links, and why only some prog...
- [Applying as a Shift Worker: The FIN Process](https://support.multiverse.io/en/articles/804982-applying-as-a-shift-worker-the-fin-process.md): Explains eligibility for shift workers applying to a Multiverse programme, and how the FIN \(Further Info Needed\) process aligns your application with your unique schedule.
- [Why is my application not progressing?](https://support.multiverse.io/en/articles/712660-why-is-my-application-not-progressing.md)

## During Your Apprenticeship

- [What are my apprenticeship onboarding actions?](https://support.multiverse.io/en/articles/249264-what-are-my-apprenticeship-onboarding-actions.md)
- [Completing the Induction Form](https://support.multiverse.io/en/articles/248166-completing-the-induction-form.md)
- [Signing the Training Plan](https://support.multiverse.io/en/articles/247506-signing-the-training-plan.md)
- [Completing Onboarding Modules](https://support.multiverse.io/en/articles/249254-completing-onboarding-modules.md): How to find and complete your onboarding modules, the enrolment deadlines if you miss Flying Start, and whether the modules count towards Off-the-Job \(OTJ\) hours.
- [Attending your Flying Start session](https://support.multiverse.io/en/articles/93583-attending-your-flying-start-session.md): How to prepare for and join your flying start session plus troubleshooting steps for common issues
- [Apprentice Onboarding: Your Step-by-Step Action Guide](https://support.multiverse.io/en/articles/666858-apprentice-onboarding-your-step-by-step-action-guide.md)
- [Receiving Delivery Session invites](https://support.multiverse.io/en/articles/92480-receiving-delivery-session-invites.md): Troubleshooting steps for apprentices who are not receiving calendar invites for delivery sessions
- [Coaching or Group Learning session absence](https://support.multiverse.io/en/articles/126633-coaching-or-group-learning-session-absence.md): What to do if you are unable to attend a planned apprenticeship session
- [Issues joining a Live Session](https://support.multiverse.io/en/articles/148542-issues-joining-a-live-session.md): How to join a Multiverse live session, find your session link, fix problems joining via Zoom, Teams, or Multiverse Video Conferencing, and check how your attendance is recorded.
- [Accessing session recordings and transcripts](https://support.multiverse.io/en/articles/224298-accessing-session-recordings-and-transcripts.md): How to access recordings and transcripts for sessions hosted via Multiverse Video Conferencing
- [Attending a Launch Meeting](https://support.multiverse.io/en/articles/283802-attending-a-launch-meeting.md)
- [How to Book a Coaching Session or Technical Learning Session](https://support.multiverse.io/en/articles/374596-how-to-book-a-coaching-session-or-technical-learning-session.md)
- [How to Reschedule or Cancel a Session Booked via Calendly](https://support.multiverse.io/en/articles/418490-how-to-reschedule-or-cancel-a-session-booked-via-calendly.md)
- [I’m having Network/Connection issues](https://support.multiverse.io/en/articles/206345-i-m-having-network-connection-issues.md): How to resolve network/connection issues with sessions hosted via Multiverse's Embedded Video Conferencing
- [My Speaker isn't working](https://support.multiverse.io/en/articles/206376-my-speaker-isn-t-working.md): How to resolve speaker issues during video conferencing checks or live sessions
- [My Camera/Microphone is not working](https://support.multiverse.io/en/articles/206378-my-camera-microphone-is-not-working.md): How to resolve camera/microphone issues during video conferencing checks or live sessions
- [Opting Out of Functional Skills Requirements](https://support.multiverse.io/en/articles/274910-opting-out-of-functional-skills-requirements.md)
- [Retrieving Lost Maths and English Evidence](https://support.multiverse.io/en/articles/204235-retrieving-lost-maths-and-english-evidence.md): How to find lost evidence of maths and English qualifications to meet the Functional Skills requirement of apprenticeships in the UK
- [Functional Skills Exam Process](https://support.multiverse.io/en/articles/169774-functional-skills-exam-process.md)
- [Receiving Functional Skills Exam Results](https://support.multiverse.io/en/articles/277228-receiving-functional-skills-exam-results.md): How you will receive results and next steps if you fail a maths, reading, writing or communicating exam
- [How to submit Maths or English evidence](https://support.multiverse.io/en/articles/249827-how-to-submit-maths-or-english-evidence.md)
- [Our Approach to English and Maths Support: Practical Skills for Professional Success](https://support.multiverse.io/en/articles/471364-our-approach-to-english-and-maths-support-practical-skills-for-professional-success.md)
- [Your Support Pathway: Next Steps After Your Initial Assessment](https://support.multiverse.io/en/articles/495316-your-support-pathway-next-steps-after-your-initial-assessment.md)
- [How to Opt Out of Functional Skills \(English and Mathematics\)](https://support.multiverse.io/en/articles/666568-how-to-opt-out-of-functional-skills-english-and-mathematics.md)
- [Confirming your Apprenticeship on the Apprenticeship Service](https://support.multiverse.io/en/articles/104679-confirming-your-apprenticeship-on-the-apprenticeship-service.md): The details on the Apprenticeship Service don't match the details I am expecting to see, or I am having trouble confirming my apprenticeship
- [Accessing Your Community Hub Account](https://support.multiverse.io/en/articles/93277-accessing-your-community-hub-account.md): How to log in and troubleshoot issues with accessing the Community Hub
- [Your Multiverse Toolkit: Platform, Experts, and Atlas](https://support.multiverse.io/en/articles/634731-your-multiverse-toolkit-platform-experts-and-atlas.md): Everything you need to build skills, track progress, and get support—all in one place.
- [How To Update Personal Details](https://support.multiverse.io/en/articles/92537-how-to-update-personal-details.md): How apprentices can update details such as their name, address, telephone number and preferred pronouns
- [Coach Chat](https://support.multiverse.io/en/articles/133341-coach-chat.md)
- [Downloading Learning Content from My Multiverse](https://support.multiverse.io/en/articles/148506-downloading-learning-content-from-my-multiverse.md): How to download content from My Multiverse to enable offline learning and note-taking
- [Accessing Learning Modules](https://support.multiverse.io/en/articles/280719-accessing-learning-modules.md)
- [Multiverse Atlas: Your AI Guide](https://support.multiverse.io/en/articles/324365-multiverse-atlas-your-ai-guide.md)
- [How to change your Line Manager](https://support.multiverse.io/en/articles/374648-how-to-change-your-line-manager.md)
- [Logging Objectives](https://support.multiverse.io/en/articles/374683-logging-objectives.md)
- [I am missing modules I have completed in the past](https://support.multiverse.io/en/articles/396936-i-am-missing-modules-i-have-completed-in-the-past.md)
- [Introducing an In-App Inbox](https://support.multiverse.io/en/articles/396846-introducing-an-in-app-inbox.md)
- [Why does a module in Multiverse show as incomplete even after completing activities?](https://support.multiverse.io/en/articles/460038-why-does-a-module-in-multiverse-show-as-incomplete-even-after-completing-activities.md)
- [Joining Community Groups](https://support.multiverse.io/en/articles/471985-joining-community-groups.md)
- [How to Access and Troubleshoot Asynchronous Learning Modules on The Platform](https://support.multiverse.io/en/articles/666585-how-to-access-and-troubleshoot-asynchronous-learning-modules-on-the-platform.md)
- [Troubleshooting Module Progress, Overdue Statuses, and Enrolment Flags](https://support.multiverse.io/en/articles/670852-troubleshooting-module-progress-overdue-statuses-and-enrolment-flags.md)
- [Guide to Recording Evidence of Learning \(EoL\) on The Platform](https://support.multiverse.io/en/articles/681779-guide-to-recording-evidence-of-learning-eol-on-the-platform.md)
- [Progress Reviews: The New Live Meeting Process](https://support.multiverse.io/en/articles/724455-progress-reviews-the-new-live-meeting-process.md)
- [Progress Reviews: Completing Your Review Form](https://support.multiverse.io/en/articles/724458-progress-reviews-completing-your-review-form.md)
- [Why an Activity Shows "Not Included in Selection of Participants"](https://support.multiverse.io/en/articles/742335-why-an-activity-shows-not-included-in-selection-of-participants.md): This article explains why an activity shows the 'not included in selection of participants' message and how to unlock it by completing the previous step in the learning path.
- [Why Your Off-the-Job \(OTJ\) Hours Look Different Across Platforms](https://support.multiverse.io/en/articles/744946-why-your-off-the-job-otj-hours-look-different-across-platforms.md): Why your Off-the-Job \(OTJ\) hours can show different totals on Sidekick, Guidance Hub, the Apprentice Dashboard and the LPD, including after a Break in Learning or Gateway, and how to tell a timing ...
- [How to Submit a Project on The Platform](https://support.multiverse.io/en/articles/686704-how-to-submit-a-project-on-the-platform.md)
- [My Impact Story Shows As Incomplete And I Cannot Submit My Project](https://support.multiverse.io/en/articles/718335-my-impact-story-shows-as-incomplete-and-i-cannot-submit-my-project.md)
- [Additional Apprentice Benefits](https://support.multiverse.io/en/articles/92481-additional-apprentice-benefits.md): An article about the benefits available to Multiverse apprentices
- [Registering for UNiDAYS](https://support.multiverse.io/en/articles/92483-registering-for-unidays.md): How to register for UNIDAYS and prove your apprenticeship status
- [I need a UKPRN/ULN number](https://support.multiverse.io/en/articles/106361-i-need-a-ukprn-uln-number.md): How to get your UKPRN/ULN number
- [Institute of Leadership \(IoL\) Accreditation for Transformative Leadership & Management Jumpstart Programmes](https://support.multiverse.io/en/articles/465253-institute-of-leadership-iol-accreditation-for-transformative-leadership-management-jumpstart-programmes.md)
- [How to Request a Letter Confirming Your Apprenticeship](https://support.multiverse.io/en/articles/747375-how-to-request-a-letter-confirming-your-apprenticeship.md): Request an official Letter of Confirmation of Apprenticeship from Multiverse as proof of enrolment for a bank, landlord, council tax, or student discount. Covers what the letter includes and how to...
- [Navigating Parental Leave During an Apprenticeship](https://support.multiverse.io/en/articles/220632-navigating-parental-leave-during-an-apprenticeship.md): What to do if you are pregnant or have upcoming maternity, paternity, parental or adoption leave
- [Receiving Support for Additional Learning Needs](https://support.multiverse.io/en/articles/92486-receiving-support-for-additional-learning-needs.md): How to disclose an Additional Learning Need \(ALN\), the support your Coach and the ALN team provide, and how to request Individual Learning Plan \(ILP\) or End Point Assessment \(EPA\) exam adjustments.
- [Understanding Off-The-Job \(OTJ\) Training for Your Apprenticeship](https://support.multiverse.io/en/articles/92536-understanding-off-the-job-otj-training-for-your-apprenticeship.md)
- [OTJ Time Requirements and Calculation](https://support.multiverse.io/en/articles/324102-otj-time-requirements-and-calculation.md)
- [How to Log Off-the-Job \(OTJ\) Training Hours](https://support.multiverse.io/en/articles/324109-how-to-log-off-the-job-otj-training-hours.md)
- [Criteria and Categories for Off-The-Job \(OTJ\) Training](https://support.multiverse.io/en/articles/324116-criteria-and-categories-for-off-the-job-otj-training.md)
- [Choosing the Right OTJ Category for Your Activities](https://support.multiverse.io/en/articles/324201-choosing-the-right-otj-category-for-your-activities.md)
- [Why Your Off-the-Job \(OTJ\) Hours Target Has Reduced](https://support.multiverse.io/en/articles/688379-why-your-off-the-job-otj-hours-target-has-reduced.md)
- [Some of your OTJ hours are now auto-logged](https://support.multiverse.io/en/articles/755417-some-of-your-otj-hours-are-now-auto-logged.md): The Platform now records some OTJ hours automatically for workshops and learning units. Learn what logs itself, where the hours appear, and what still needs a manual entry.

## Apprenticeship Assessment

- [Essential Guide to Accelerate People's \(AP\) Christmas 2025 Plans](https://support.multiverse.io/en/articles/472922-essential-guide-to-accelerate-people-s-ap-christmas-2025-plans.md)
- [Essential Guide to 1st for Awarding's Christmas 2025 Plans](https://support.multiverse.io/en/articles/472925-essential-guide-to-1st-for-awarding-s-christmas-2025-plans.md)
- [Your End Point Assessment: What It Is and What Happens at Each Stage](https://support.multiverse.io/en/articles/721102-your-end-point-assessment-what-it-is-and-what-happens-at-each-stage.md)
- [What Do I Need to Prepare for My End Point Assessment \(EPA\)?](https://support.multiverse.io/en/articles/760174-what-do-i-need-to-prepare-for-my-end-point-assessment-epa.md): A programme-specific guide to EPA preparation materials, covering both the Portfolio/Scenario Demonstration method and the AM1/AM2 Work-Based Project method.
- [Where can I access EPA resources?](https://support.multiverse.io/en/articles/372611-where-can-i-access-epa-resources.md)
- [Portfolio Data Redaction Guidance](https://support.multiverse.io/en/articles/460236-portfolio-data-redaction-guidance.md)
- [What are the rules and processes for managing EPA project deadlines and assessment reschedules?](https://support.multiverse.io/en/articles/568001-what-are-the-rules-and-processes-for-managing-epa-project-deadlines-and-assessment-reschedules.md): A guide to EPA project deadlines, extension policies, and mandatory assessment preparation time.
- [Can I change my EPA work-based project after I have submitted it?](https://support.multiverse.io/en/articles/330779-can-i-change-my-epa-work-based-project-after-i-have-submitted-it.md): Work-Based Projects can be resubmitted only before the original deadline; late resubmissions are not accepted.
- [Can I change my EPA work-based project idea?](https://support.multiverse.io/en/articles/330780-can-i-change-my-epa-work-based-project-idea.md): How to change your Work-Based Project idea, requiring EPAO approval and no deadline extension. Contact EPAO directly for consent.
- [What is the word count for the work-based project?](https://support.multiverse.io/en/articles/330903-what-is-the-word-count-for-the-work-based-project.md)
- [What qualification will I receive by completing an apprenticeship?](https://support.multiverse.io/en/articles/329182-what-qualification-will-i-receive-by-completing-an-apprenticeship.md): Qualifications from apprenticeships, UCAS points policy, and credit transfer for degree-level apprenticeships to higher education.

## Managing Apprentices

- [Apprentice Manager responsibilities: a guide](https://support.multiverse.io/en/articles/666865-apprentice-manager-responsibilities-a-guide.md)
- [Supporting Your Apprentice: Understanding the Multiverse Platform, Experts, and Atlas](https://support.multiverse.io/en/articles/634759-supporting-your-apprentice-understanding-the-multiverse-platform-experts-and-atlas.md): How your apprentice's learning delivers measurable business impact for your team.
- [Supporting an Apprentice's Application](https://support.multiverse.io/en/articles/107869-supporting-an-apprentice-s-application.md): A guide for Apprentice Managers on supporting a prospective apprentice's application
- [How to Access Your Manager Account to Complete Progress Reviews](https://support.multiverse.io/en/articles/367160-how-to-access-your-manager-account-to-complete-progress-reviews.md)
- [Accessing The Line Manager Dashboard](https://support.multiverse.io/en/articles/418471-accessing-the-line-manager-dashboard.md): This guide provides information on how to access and use the Line Manager Dashboard to support your apprentice.
- [How Managers can Support their Apprentices](https://support.multiverse.io/en/articles/418491-how-managers-can-support-their-apprentices.md)
- [Supporting your Learner: Driving High-Impact Projects](https://support.multiverse.io/en/articles/603382-supporting-your-learner-driving-high-impact-projects.md)
- [Deep Dive: Understanding Assessments](https://support.multiverse.io/en/articles/603425-deep-dive-understanding-assessments.md): A manager’s technical breakdown of apprenticeship assessments, explaining the EPA \(AM1/AM2\), the Gateway milestone, and the difference between real-world projects and platform simulations.
- [What is a Progress Review & why are they important?](https://support.multiverse.io/en/articles/603427-what-is-a-progress-review-why-are-they-important.md): A manager’s guide to the mandatory 3-month Progress Review, covering ESFA requirements, documenting business impact, and using the Multiverse platform for performance evaluations.
- [How to Sign Your Training Plan](https://support.multiverse.io/en/articles/603438-how-to-sign-your-training-plan.md): A troubleshooting guide for managers to sign the apprenticeship Training Plan via PandaDoc, including ESFA compliance deadlines and IT allowlisting steps.
- [Supporting your Learner’s Off-the-Job Training](https://support.multiverse.io/en/articles/603537-supporting-your-learner-s-off-the-job-training.md): A manager’s guide to supporting Off-the-Job \(OTJ\) training, covering the 6–8 hour weekly requirement, qualifying learning activities, and how to protect apprentice time for business impact.
- [Line Manager Onboarding Guide](https://support.multiverse.io/en/articles/603605-line-manager-onboarding-guide.md): This guide directs Apprentice Managers to the correct programme-specific onboarding content for their Apprentice, covering all current Multiverse apprenticeship programmes.
- [Supporting Your Learner as a Manager](https://support.multiverse.io/en/articles/603894-supporting-your-learner-as-a-manager.md): The essential manager’s toolkit for the first 90 days of an apprenticeship, featuring the 'Success Action Plan', onboarding checklists, and strategies for driving high-impact projects.
- [Progress Reviews: A Guide for Apprentice Managers](https://support.multiverse.io/en/articles/721448-progress-reviews-a-guide-for-apprentice-managers.md)
- [Understanding Your Apprentice's Duties Confirmation Email](https://support.multiverse.io/en/articles/786232-understanding-your-apprentice-s-duties-confirmation-email.md): Explains why an Apprentice Manager receives a duties confirmation email after their Apprentice's skills scan, what the no-login form asks, and what happens after it is submitted.

## Overseeing Apprenticeships

- [Accessing Customer Success Support for Your Apprenticeship Programmes](https://support.multiverse.io/en/articles/351663-accessing-customer-success-support-for-your-apprenticeship-programmes.md)
- [Improved Employer Support Offering](https://support.multiverse.io/en/articles/407550-improved-employer-support-offering.md)
- [How to see Apprentice Projects](https://support.multiverse.io/en/articles/330304-how-to-see-apprentice-projects.md)
- [Line Manager Email Notifications: What to Expect and When](https://support.multiverse.io/en/articles/761673-line-manager-email-notifications-what-to-expect-and-when.md): The emails a line manager receives during their team member's Multiverse journey — when each one arrives, what it contains, and what to do if one seems to be missing.
- [Introducing Instant Feedback](https://support.multiverse.io/en/articles/361246-introducing-instant-feedback.md)
- [Getting Started with the Apprenticeship Service for levy-funded apprenticeships](https://support.multiverse.io/en/articles/314721-getting-started-with-the-apprenticeship-service-for-levy-funded-apprenticeships.md)
- [I am having trouble accessing the Apprenticeship Service](https://support.multiverse.io/en/articles/314745-i-am-having-trouble-accessing-the-apprenticeship-service.md)
- [How can I see how much Levy Funding we have available?](https://support.multiverse.io/en/articles/314715-how-can-i-see-how-much-levy-funding-we-have-available.md)
- [How can I check if Multiverse has 'cohort permissions' on the Apprenticeship Service?](https://support.multiverse.io/en/articles/314747-how-can-i-check-if-multiverse-has-cohort-permissions-on-the-apprenticeship-service.md)
- [Why is an apprentice appearing as 'overdue' on the Apprenticeship Service?](https://support.multiverse.io/en/articles/314739-why-is-an-apprentice-appearing-as-overdue-on-the-apprenticeship-service.md)
- [How can I locate missing apprentices on the Apprenticeship Service platform?](https://support.multiverse.io/en/articles/314732-how-can-i-locate-missing-apprentices-on-the-apprenticeship-service-platform.md)
- [How to 'Stop' a learner on the Apprenticeship Service portal](https://support.multiverse.io/en/articles/314724-how-to-stop-a-learner-on-the-apprenticeship-service-portal.md)
- [Where does an apprentice need to work?](https://support.multiverse.io/en/articles/292117-where-does-an-apprentice-need-to-work.md)
- [What type of employment contract does an apprentice need?](https://support.multiverse.io/en/articles/319216-what-type-of-employment-contract-does-an-apprentice-need.md)
- [Can an apprentice be enrolled in other learning while completing an apprenticeship?](https://support.multiverse.io/en/articles/319267-can-an-apprentice-be-enrolled-in-other-learning-while-completing-an-apprenticeship.md)
- [How should employers understand the Functional Skills requirements?](https://support.multiverse.io/en/articles/319271-how-should-employers-understand-the-functional-skills-requirements.md)
- [Do I need to sit Functional Skills exams during my apprenticeship?](https://support.multiverse.io/en/articles/372625-do-i-need-to-sit-functional-skills-exams-during-my-apprenticeship.md)
- [Learner Retention: First 42 Days, Withdrawals, and Breaks in Learning](https://support.multiverse.io/en/articles/317383-learner-retention-first-42-days-withdrawals-and-breaks-in-learning.md): A guide for employers on managing apprentice status changes, including the First 42 Days \(probation\), Withdrawals, and Breaks in Learning \(BILs\).
- [What happens if a learner is Changing Employers?](https://support.multiverse.io/en/articles/317397-what-happens-if-a-learner-is-changing-employers.md)
- [Apprentice Status Management](https://support.multiverse.io/en/articles/407553-apprentice-status-management.md)
- [What Happens to Your Account During and After a Break in Learning \(BIL\)](https://support.multiverse.io/en/articles/751696-what-happens-to-your-account-during-and-after-a-break-in-learning-bil.md): Explains what happens to your apprenticeship account during and after a Break in Learning \(BIL\). Covers your progress, your Off-the-Job \(OTJ\) hours, completed modules and projects, what changes whe...
- [What is the 'Gateway' meeting?](https://support.multiverse.io/en/articles/317367-what-is-the-gateway-meeting.md)
- [What support is available to apprentices during their EPA period?](https://support.multiverse.io/en/articles/317372-what-support-is-available-to-apprentices-during-their-epa-period.md)
- [What is the EPA Resit/Retake Process?](https://support.multiverse.io/en/articles/317373-what-is-the-epa-resit-retake-process.md)

## Tech Requirements

- [Core Tech Requirements for All Programmes](https://support.multiverse.io/en/articles/316646-core-tech-requirements-for-all-programmes.md)
- [Advanced Data Fellowship Tech Requirements](https://support.multiverse.io/en/articles/319999-advanced-data-fellowship-tech-requirements.md)
- [Data and Insights with AI Fundamentals Tech Requirements](https://support.multiverse.io/en/articles/803010-data-and-insights-with-ai-fundamentals-tech-requirements.md): This article lists the tools an Apprentice needs for Data and Insights with AI Fundamentals, covering both the Business Intelligence and Spreadsheet Only programme versions.
- [Advanced Data Fellowship Top-Up Tech Requirements](https://support.multiverse.io/en/articles/377817-advanced-data-fellowship-top-up-tech-requirements.md)
- [AI & Machine Learning Fellowship Tech Requirements](https://support.multiverse.io/en/articles/320009-ai-machine-learning-fellowship-tech-requirements.md)
- [Applied Data Engineering Tech Requirements](https://support.multiverse.io/en/articles/320007-applied-data-engineering-tech-requirements.md)
- [Data Fellowship Tech Requirements](https://support.multiverse.io/en/articles/319996-data-fellowship-tech-requirements.md)
- [AI for Business Value \(AIBV\) Tech Requirements: Closed to New Starts](https://support.multiverse.io/en/articles/320024-ai-for-business-value-aibv-tech-requirements-closed-to-new-starts.md): The AI for Business Value \(AIBV\) programme is closed to new starts. These technical requirements apply only to learners already enrolled on the programme.
- [AI Productivity and Workflows Tech Requirements](https://support.multiverse.io/en/articles/803018-ai-productivity-and-workflows-tech-requirements.md): This article lists the tools an Apprentice needs for AI Productivity and Workflows, covering the Microsoft, Google, and Claude tool tracks and their setup deadlines.
- [Data and AI Accelerator Tech Requirements](https://support.multiverse.io/en/articles/803022-data-and-ai-accelerator-tech-requirements.md): This article lists the tools an Apprentice needs for Data and AI Accelerator, covering AI practice tools, task management, documents, communications, and spreadsheets.
- [AI Powered Productivity Tech Requirements](https://support.multiverse.io/en/articles/320011-ai-powered-productivity-tech-requirements.md)
- [AI Product Engineering Tech Requirements](https://support.multiverse.io/en/articles/586565-ai-product-engineering-tech-requirements.md)
- [AI Solutions Builder Tech Requirements](https://support.multiverse.io/en/articles/660826-ai-solutions-builder-tech-requirements.md): To ensure a successful and smooth learning experience on the AI Solutions Builder programme, learners need access to specific tools.
- [Digital Business Accelerator Tech Requirements](https://support.multiverse.io/en/articles/320025-digital-business-accelerator-tech-requirements.md)
- [Advanced Software Engineering Tech Requirements](https://support.multiverse.io/en/articles/320020-advanced-software-engineering-tech-requirements.md)
- [DevOps Engineer Tech Requirements](https://support.multiverse.io/en/articles/369617-devops-engineer-tech-requirements.md)
- [Java Software Engineer Tech Requirements](https://support.multiverse.io/en/articles/369501-java-software-engineer-tech-requirements.md)
- [Product Management Tech Requirements](https://support.multiverse.io/en/articles/374722-product-management-tech-requirements.md)
- [Accessing PowerBI without a Windows Device](https://support.multiverse.io/en/articles/274307-accessing-powerbi-without-a-windows-device.md)
- [Asana](https://support.multiverse.io/en/articles/305249-asana.md)
- [Articulate](https://support.multiverse.io/en/articles/305246-articulate.md)
- [AWS](https://support.multiverse.io/en/articles/304899-aws.md)
- [Calendly](https://support.multiverse.io/en/articles/274299-calendly.md)
- [Command Line](https://support.multiverse.io/en/articles/305366-command-line.md)
- [Community Hub](https://support.multiverse.io/en/articles/274300-community-hub.md)
- [Computer Requirements](https://support.multiverse.io/en/articles/274302-computer-requirements.md)
- [Excel](https://support.multiverse.io/en/articles/305376-excel.md)
- [Git](https://support.multiverse.io/en/articles/304901-git.md)
- [Google Workspace / Microsoft Office](https://support.multiverse.io/en/articles/274306-google-workspace-microsoft-office.md)
- [GitHub](https://support.multiverse.io/en/articles/304902-github.md)
- [Google Gemini](https://support.multiverse.io/en/articles/337413-google-gemini.md)
- [Loom](https://support.multiverse.io/en/articles/274308-loom.md)
- [Lucidchart](https://support.multiverse.io/en/articles/305267-lucidchart.md)
- [Microsoft 365 Copilot](https://support.multiverse.io/en/articles/305241-microsoft-365-copilot.md)
- [Node.js](https://support.multiverse.io/en/articles/305368-node-js.md)
- [postgreSQL](https://support.multiverse.io/en/articles/305239-postgresql.md)
- [What is PandaDoc?](https://support.multiverse.io/en/articles/274310-what-is-pandadoc.md): This article explains how the Apprentice and Apprentice Manager receive, view and sign Training Plans and Apprenticeship Agreements in PandaDoc. It covers safe senders, IT allow-lists and what to d...
- [pgAdmin](https://support.multiverse.io/en/articles/304903-pgadmin.md)
- [Python & Jupyter Notebook Guide](https://support.multiverse.io/en/articles/305257-python-jupyter-notebook-guide.md)
- [PowerBI](https://support.multiverse.io/en/articles/305273-powerbi.md)
- [Preparing Your Network for Multiverse Video Conferencing](https://support.multiverse.io/en/articles/206361-preparing-your-network-for-multiverse-video-conferencing.md): A guide for IT teams to prepare the organization's network configuration to meet the requirements of Multiverse Video Conferencing
- [Sphere Engine](https://support.multiverse.io/en/articles/305372-sphere-engine.md): Explains what Sphere Engine is and what to allowlist for Apprentice access. Covers programme timing, including Data and Insights with AI Fundamentals \(DIAF\), formerly DIBD, plus the domains, subdom...
- [Tableau](https://support.multiverse.io/en/articles/305269-tableau.md)
- [VS Code](https://support.multiverse.io/en/articles/305369-vs-code.md)
- [Youtube](https://support.multiverse.io/en/articles/304894-youtube.md)
- [Whimsical](https://support.multiverse.io/en/articles/305252-whimsical.md)
- [Multiverse Email Addresses](https://support.multiverse.io/en/articles/376259-multiverse-email-addresses.md)
- [Multiverse Domains](https://support.multiverse.io/en/articles/376261-multiverse-domains.md)
- [Advanced Data Fellowship - Python Packages](https://support.multiverse.io/en/articles/382162-advanced-data-fellowship-python-packages.md)
- [AI & Machine Learning Fellowship - Python Packages](https://support.multiverse.io/en/articles/382163-ai-machine-learning-fellowship-python-packages.md)
- [How to Access Yoodli on the AI Solutions Builder Programme](https://support.multiverse.io/en/articles/703759-how-to-access-yoodli-on-the-ai-solutions-builder-programme.md): Yoodli is the AI communication coaching tool used on the AI Solutions Builder \(AISB\) programme. This article covers account setup, accessing Yoodli from The Platform, and troubleshooting missing in...
- [How to Fix Skillable Lab Access and Launch Errors](https://support.multiverse.io/en/articles/747412-how-to-fix-skillable-lab-access-and-launch-errors.md): Fix Skillable lab errors like "Access Denied", "access token expired", "awaiting security review", or a locked or read-only file. Step-by-step help with browser, cookie, VPN and firewall fixes, plu...

## Privacy and Security

- [Our Commitment to Privacy and Security](https://support.multiverse.io/en/articles/303464-our-commitment-to-privacy-and-security.md)

## Troubleshooting

- [Troubleshooting Multiverse Platform Access Issues](https://support.multiverse.io/en/articles/292107-troubleshooting-multiverse-platform-access-issues.md)
- [How to Screenshot or Screen record](https://support.multiverse.io/en/articles/213893-how-to-screenshot-or-screen-record.md)

## Apprenticeship Programmes

- [AI & Machine Learning Fellowship](https://support.multiverse.io/en/articles/369647-ai-machine-learning-fellowship.md): Multiverse AI & Machine Learning Fellowship: curriculum, skills, aligned to Level 6 Machine Learning Engineer apprenticeship.
- [AI for Business Value \(AIBV\): Closed to New Starts](https://support.multiverse.io/en/articles/369615-ai-for-business-value-aibv-closed-to-new-starts.md): The AI for Business Value \(AIBV\) programme is closed to new starts and no longer open to new enrolments. Learners already enrolled remain on programme and continue to completion.
- [AI-Powered Productivity](https://support.multiverse.io/en/articles/369656-ai-powered-productivity.md): Multiverse AI-Powered Productivity: GenAI tools, responsible AI, productivity, aligned to Level 3 Digital Support Technician.
- [Applied Data Engineering](https://support.multiverse.io/en/articles/369692-applied-data-engineering.md): Multiverse Applied Data Engineering: scalable data solutions and data capability, aligned to Level 5 Data Engineer apprenticeship.
- [Data Fellowship](https://support.multiverse.io/en/articles/369704-data-fellowship.md): Multiverse Data Fellowship: programming, data modelling, analysis, insights, aligned to Level 4 Data Analyst apprenticeship.
- [Advanced Data Fellowship](https://support.multiverse.io/en/articles/369712-advanced-data-fellowship.md): Multiverse Advanced Data Fellowship: data analysis, programming, ML, aligned to Level 4-6 BSc \(Hons\) Data Analytics apprenticeship.
- [Advanced Data Fellowship Top-Up](https://support.multiverse.io/en/articles/369717-advanced-data-fellowship-top-up.md): Multiverse Advanced Data Fellowship Top Up: data infrastructure, strategy, technical skills, aligned to Level 6 BSc Data Analytics app.
- [Software Engineering](https://support.multiverse.io/en/articles/369725-software-engineering.md): Multiverse Software Engineering: full-stack, agile, design, test, deploy, aligned to Level 4 Software Developer apprenticeship.
- [Advanced Software Engineering](https://support.multiverse.io/en/articles/369735-advanced-software-engineering.md): Multiverse Advanced Software Engineering: upskill, innovation, productivity, aligned to Level 6 BSc Software Engineering apprenticeship.
- [Business Transformation Fellowship](https://support.multiverse.io/en/articles/369737-business-transformation-fellowship.md): Multiverse Business Transformation: digital solutions, process design, change, aligned to Level 4 Business Analyst apprenticeship.
- [Digital Business Accelerator](https://support.multiverse.io/en/articles/369745-digital-business-accelerator.md): Multiverse Digital Business Accelerator: business analysis, data skills, productivity, aligned to Level 3 Data Technician apprenticeship.

## Careers Guidance

- [Career Guidance at Multiverse](https://support.multiverse.io/en/articles/712996-career-guidance-at-multiverse.md)