Overview
Once you have completed your End-Point Assessment (EPA), you may have questions around when and how you can expect to receive your results and/or result certificate. This article is going to help you understand when you can expect to receive both of these things and what to do if you have not received them.
You can expect to receive your results 10-15 working days after you have completed your EPA. Depending on how you have performed, you will receive either a Distinction, Merit or Pass.
We will email this result to you once we have received it from your assessing organisation and this will usually be by 5pm on the day of its release.
You can expect to receive your certificate up to 3 months after receiving your result.
Frequently Asked Questions:
What is the wait time on my result once I have completed my EPA interview?
Your result will be released up to 15 working days after your assessment.
Why haven’t I received my result?
The result will be emailed to you at 5pm the day we receive your result (please also check your junk mailbox). If you have still not received your result, please get in touch with our Support Team who will check with the EPAO.
I have not received my result and it has been 15 working days since my assessment date, have I failed?
If you failed your end point assessment, we will notify your coach who will get in touch with you to communicate this and your resit options.
Where is my certificate?
If it has been over 3 months since you have received your result and have not yet received your certificate, please email your End-Point Assessment Organisation (EPAO) and they will find out the status of your certificate and order a replacement if necessary. Replacement certificates can be sent out to either your employer or home address and this would typically take 15 days from when the request is approved.
When are certificates delivered and can the delivery address be updated?
Certificates will be delivered to your employer’s address up to 3 months after the result has been released. If you know that your address will need to be changed, it’s best to let the EPAO know before your EPA.
Will I receive a physical or electronic copy of my certificate?
The apprenticeship provider only sends out physical certificates, they do not provide electronic certificates.
Need further support? If it has been over 15 working days and you have not received your result, please reach out to our Support Team. You can get in touch with our Support Team by using the chat widget on the bottom right-hand corner of this page.